Returns & Exchanges

Due to the perishable nature of our artisanal breads and pastries, we strive to ensure every order arrives in perfect condition; however, we offer replacements or refunds for items that are damaged or incorrect. Please inspect your order upon delivery and contact us immediately if there is an issue with your purchase.

Return Process

• 1.
  Contact Customer Support

  Email our team within 24 hours of receiving your order with your order number and a brief explanation of the issue.

• 2.
  Provide Photographic Evidence

  Attach clear photos of the product and packaging to help our bakers assess the quality concern or transit damage.

• 3.
  Await Evaluation

  Our quality control team will review your request within one business day to determine if a refund or a fresh replacement is appropriate.

• 4.
  Resolution Processing

  Once approved, we will either dispatch a fresh delivery to your address or issue a credit to your original payment method.